Natural Gas Safety

If you smell gas:

Natural Gas Safety - TRUenergy

  • Extinguish all flames. Don’t operate electrical appliances, as they may create a spark.
  • Turn off gas appliances. Make sure that the pilot lights are out.
  • Open windows and doors to reduce the chance of a gas build up.
  • If you still smell gas, or you think that gas is still escaping, turn off the main gas tap at the meter and phone our 24 hour gas emergency service on 132 771.

Read our SA Gas Safety Brochure (.pdf file, 2kb)
Read our NSW Gas Safety Brochure (.pdf file, 1kb)

 

2. Use only Approved Gas Appliances

In order to ensure the safety of your gas appliances only use appliances that have been approved and certified in the Australian gas industry by the Australian Gas Association (AGA). The AGA’s appliance certification scheme meets the requirements of the Office of the Technical Regulator under the Gas Act 1997 and covers all domestic gas appliances. These appliances must be certified and labelled with the appropriate Approval Certification Badge.

Gas fitters are aware that they may only install certified products. The label is a promise by the manufacturer that the appliance is identical to a sample appliance of the same type certified by the AGA. The appliance will also carry a manufacturer's data plate, which contains the number of the Certificate issued by the AGA certifying the appliance.

3. Why you should only use licensed gas appliance installers

Only a contractor licensed to work on gas fittings is entitled to install gas appliances. You must only use a licensed installer whenever you need to have work done on a gas installation. These gas fitters carry an identity card, with a photograph, stating their licence status and what work they can perform.

The licensing of gas contractors is the responsibility of the Office of Consumer and Business Affairs ("OCBA"). The Office of the Technical Regulator works closely with the OCBA on licensing and inspection issues, to provide technical expertise. Queries about contractors' licences can be made to OCBA on 08 8204 9696.

 4. Dial before you dig.

Please call 1100