Are you thinking about leaving TRUenergy?

Our customers matter

We’ve heard quality customer service is important to you and here at TRUenergy, we want to keep our customers satisfied. If you’re thinking about leaving TRUenergy, we really want to know why. If you have heard about a service or product provided by another retailer, that is more appealing to your needs, why not tell us about it? We ask that you, our valued customer, give us the opportunity to assess how we can improve on the products and services that we offer you.

Have you been approached by another energy company?

If you’ve been approached by another retailer wanting you to transfer your accounts to them, or, if you've heard about what another energy company is offering, we’d love to hear about it. Here at TRUenergy we strive to remain competitive in an ever-expanding market, and we look to you, our valued customer, to help us.

What’s in it for you?

We've heard that you want better products and services.  In assisting us by providing information about our competitors' activity in the market place, you help us to develop better products and services we can offer you.

How can you take part?

You can fill in our online form, or call us on 1800 021 244.