Our Values

TRUenergy’s values are our fundamental, core beliefs.  They guide our behaviour and help us to make the right decisions for our business.  Our values, and the behaviours which support them, help us to enhance individual, team, and company performance and assist us to do the right thing by our stakeholders, by the communities in which we operate, and by each other.  Our values are:

• Teamwork – we collaborate with each other to achieve our shared vision
• Achievement - We are passionate about exceeding stakeholders’ expectations
• Agility - We anticipate and manage change
• Integrity and respect - We behave ethically
• Social Responsibility - We strive for sustainable outcomes in our business activities

To be more than just pretty posters or words on a page, values come to life through our behaviour. These are the things we do on a day-to-day basis which reflect our values. Below are behavioural indicators for each of the values.

Teamwork

• We cooperate with each other and work as one team.
• We share relevant information in a timely and effective manner.
• We respect each employee’s life outside TRUenergy.
• We partner with experts and specialists in relevant fields.
• We foster an entrepreneurial environment where innovative ideas are encouraged and supported.
• We take responsibility for sharing our knowledge and skills with others.

Achievement

• We listen to our customers and respond to their needs.
• We attract, develop and reward talented people.
• We take responsibility for optimising return on investment for our shareholders.
• We are committed to exceeding customers’ expectations and industry best practice standards.
• We take pride in delivering excellence.
• We recognise and reward exceptional performance.
• We are passionate about this business and manage it as if we own it.
• We work with intensity to continuously improve individual, team and business performance

Agility

• We keep abreast of research and best practice to stimulate new ideas.
• We regularly review and refine our product portfolio to meet our customers’ changing needs.
• We communicate effectively with relevant stakeholders when managing change.
• We are flexible and adaptable and make effective decisions quickly. 
• We monitor market trends and stakeholder expectations to inform our planning.
• We learn from past experience to help us prepare for the future.
• We learn quickly when facing new challenges.

Integrity

• We are open and honest in our dealings with others.
• We value diversity and treat all individuals with respect.
• We consult with key external stakeholders.
• We model the TRUenergy values when engaging with the community.
• We demonstrate high standards of transparency and ethical behaviour in all our business activities.
• We comply with the word and spirit of the law.
• We participate in regular compliance training and take responsibility for our actions.

Social Responsibility

• We actively support local community programs and charities.
• We take action to ensure the safety, health and well-being of others.
• We take pride in being a valued community member.
• We are committed to the principles of sustainable development.
• We responsibly manage and seek to reduce the impact of our business on the environment.
• We encourage the use of green energy products